Our specialty is providing innovative technology strategies through Outsourced IT Support that help your
business in Ottawa reach its full potential.

Understand Your Business
Plan for the Future
Support You Every Step of the Way

"We always receive prompt service"

Thanks to Cypher Systems, our small, non-profit organization runs seamlessly, allowing us to focus on our mission instead of troubleshooting tech problems. Their expert team is incredibly responsive, knowledgeable, and dedicated to finding the best solutions tailored to our needs. Whether it’s cybersecurity, system upgrades, or everyday tech support, they provide top-tier service with a personal touch. Highly recommend Cypher Systems to any business looking for reliable and professional IT support!

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Director of Operations

Canadian Thoracic Society

With Over 25 Years in Business,You Can Rely

On Our Team of Experts in Ottawa

Make Switching Outsourced IT Support Companies Easy with Cypher Systems!

Cypher Systems has been in the business for over 25 years and we’ve had hundreds of satisfied clients for a reason. If you're on the fence about switching outsourced IT support companies in Ottawa, don't worry - we make it easy with efficient systems in place to minimize any sort of disruption.

Great people skills are a cornerstone trait in every technician we hire – no judgment, no jargon, no bad attitudes. Think of us as an extension of your team - protecting your assets, and ultimately, your livelihood, at all times.

A group of four IT professionals wearing matching gray polo shirts with a company logo, posing for a team photo. They are standing against a neutral gray background, representing their IT support and managed services expertise.

You Deserve Support-First IT in Ottawa

What Support-First IT Is

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Proactive IT Support

Our proactive approach to our Outsourced IT Support in Ottawa anticipates issues before they arise, ensuring minimal disruption to your operations. Regular system checks keep your IT infrastructure running smoothly.

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Friendly IT Support

Our Ottawa IT support team provides approachable, personable service so you always feel comfortable reaching out. We focus on building strong client relationships, making every interaction pleasant and productive.

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Lasting Solutions

We focus on providing solutions that address the root cause, ensuring they don't recur. Our Outsourced IT Support approach guarantees long-term stability and productivity for your IT environment.

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Clear Pricing

We offer transparent pricing with no hidden fees, so you always know what to expect. Our straightforward plans ensure you get the best value without any surprises.

What Support-First IT Isn't

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Break-Fix IT Support

Waiting for issues to arise before addressing them, leading to frequent disruptions and downtime. Without regular maintenance, your IT infrastructure is prone to unexpected failures and inefficiencies.

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Unfriendly IT Support

Impersonal IT support that makes you hesitant to seek help, often leaving you feeling isolated and unsupported. Poor relationship-building results in frustrating interactions, hindering your ability to resolve issues effectively.

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Temporary fixes

Quick fixes that only address symptoms, causing the same issues to reappear. Short-term solutions lead to ongoing problems and hinder long-term productivity.

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Sneaky Pricing

Complicated pricing structures with hidden fees, leaving you uncertain about your IT costs. Lack of clarity in plans leads to unexpected charges and budgeting challenges.

Get More From Your Outsourced IT Support Partner in Ottawa

With the proper level of IT services and support in Ottawa, there's literally nothing your business can't accomplish. That's exactly what we want for you and, at the end of the day, that's what our IT consulting and managed services are all about.

Give us a call at (855) 701-3317 or complete the form, and we will get in touch with you to set up an introductory phone call.

What Happens Next?

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Fill in our quick form

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We’ll schedule an introductory phone call

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We’ll take the time to listen and plan the next steps

Our Leadership Team

We are passionate IT experts that are committed to provide quality Outsourced IT Support, continue to grow our skills and knowledge base for the good of our clients in Ottawa.

We know that business owners do not have the time or interest to keep up with the rapidly developing world of business technology; you have more important things to do than drill down on every IT decision your company has to undertake.  That’s why we’re here to help—by harnessing our expertise you can streamline your IT strategy development to achieve a more productive, secure and cost-effective IT environment.

Professional headshot of Jay Lawrence, President & Co-Owner, wearing a light gray blazer and black shirt against a dark gray background.

Jay Lawrence

President & Co-Owner

Professional headshot of Gabriel Rapacz, Vice-President and Co-Owner, wearing a light gray blazer and white shirt against a dark gray background.

Gabriel Rapacz

Vice-President and Co-Owner

Professional headshot of Patrick Lahaie, wearing glasses and a gray polo shirt, smiling against a dark gray background.

Patrick Lahaie

Help Desk Lead

What Makes Us Different?

We Take a Personal Approach to Outsourced IT Support

All-Inclusive

You don’t have to worry about hidden fees for basic necessities - from cybersecurity to support, our plans are all-inclusive.

The Right Credentials for the Job

Our technicians in Ottawa are certified in various technologies and we maintain partnerships with leading manufacturers.

Predictable Fees with Clear Invoicing

You always know what you’re paying for with our predictable fees and
clear invoicing.

Communication

Client satisfaction and communication are key. Quarterly business reviews and meetings ensure that we meet your expectations.

Availability

Our team in Ottawa is well equipped to support your IT environment remotely. Local resources are also available for 
site visits.

Our Clients Are
Huge Fans

Customer support is our top priority. That’s why we’ve had hundreds of satisfied customers over the years.

See What Our Clients in Ottawa are Saying

“Thanks to Cypher Systems, our small, non-profit organization runs seamlessly, allowing us to focus on our mission instead of troubleshooting tech problems. Their expert team is incredibly responsive, knowledgeable, and dedicated to finding the best solutions tailored to our needs. Whether it’s cybersecurity, system upgrades, or everyday tech support, they provide top-tier service with a personal touch. Highly recommend Cypher Systems to any business looking for reliable and professional IT support!”

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Director of Operations

Canadian Thoracic Society

“I haven't worked closely with other MSPs, but I would recommend Cypher Systems to anyone who asked. These guys are true partners to us when it comes to all of our IT needs. When we've had to manage difficult situations, Jay and Gabe personally stepped up with effort and expertise to keep us up and running. Going above and beyond is in their DNA, and they've earned our trust.”

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Executive Assistant

CDA Tester

“I’ve had the pleasure of working with Jay and Gabriel at Cypher Systems Inc., and their dedication to providing top-notch IT support and managed services truly stands out. Their professionalism, combined with a genuine care for their clients, makes them a trusted partner for any business’s IT needs. With their tailored solutions and 24/7 support, it’s clear why they’ve been a leading force in Ottawa’s IT services. Highly recommend their expertise!”

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Sales Manager

Residential Mortgage Specialist

Avoid the Headache of Managing Your IT Internally

Managed IT

Our complete managed IT services allow you to take technology and cybersecurity off your plate - and focus on what’s important: driving growth.

We've designed our managed services offerings to give businesses in Ottawa, like yours, the benefits of having your own in-house IT department - at a fraction of the cost and with none of the headaches. All of your routine IT tasks - from new employee onboarding to help desk support to vendor management - is included for a fixed monthly cost. We even include advanced cybersecurity - from managed firewalls to content filtering and anti-virus - you’re protected at all times.

Two IT professionals collaborating on a laptop in a modern office, with digital code and data overlay representing technology and software development.
IT technician and a colleague discussing server management in a data center, with a laptop open for troubleshooting.

IT Projects

Need help with an upcoming project? Let’s work together to get it done on time and on budget.

We understand you need dependable Outsourced IT support in Ottawa that you can turn to - not someone who you have difficulty even getting on the phone.

We offer a wide range of project and consulting services for you to choose from, whether you're looking for a major infrastructure upgrade, outsourced IT support, strategic IT planning or something far smaller in scale, we've got the experience and expertise to help.

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FAQs

What happens when hardware fails or when new software needs to be installed?

Periodic hardware failures and new or updated software are common. Although not considered maintenance, we include handling these situations alongside general maintenance, and they are included in our services.

Can my employees reach out for support directly, or just me?

Your employees will be able to reach out to us directly. We'll be able to help resolve the issue quickly and efficiently.

What happens when I call for support?

We pride ourselves on providing excellent customer service. When you call us, you can expect a rapid, courteous response from a real person. We understand how important it is to be able to speak to someone directly when you have questions or concerns, and we will do everything we can to address your needs.

Are IT services only for big corporations?

No! Our managed IT services model is designed specifically for small to midsize businesses where it does not make sense to build an entire IT support department. We work with businesses of any size.

Do you offer cybersecurity?

As a leading provider of proactive cybersecurity solutions, we are committed to helping our clients stay one step ahead of the latest threats. Our comprehensive monitoring and detection capabilities provide early warning of potential attacks, allowing our clients to take preventive action before it is too late.

In addition to our proactive monitoring solutions, we also offer a full range of vulnerability scans, intrusion detection, and network security services. Our team of security experts are constantly monitoring the latest threats and developments in the cybersecurity landscape, so you can be confident that your business is always protected.

Get More From

Your Outsourced IT Support Partner in Ottawa

Call our business managed IT services department directly at (855) 701-3317 or simply fill out this form and we will get in touch with you to set up a getting-to-know-you introductory phone call.

What Happens Next?

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Fill in our quick form

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We’ll schedule an introductory phone call

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We’ll take the time to listen and plan the next steps