Our speciality is providing innovative technology strategies that help your
business reach it’s full potential.
"A Partner that You Can Rely On"
We have been relying on Cypher services for many years and have never been disappointed. We always received prompt service and the Cypher staff are very knowledgeable (...)
Director of Operations
Professional Services Association
With Over 25 Years in Business,You Can Rely
On Our Team of Experts
Make Switching IT Support Companies Easy with Cypher Systems!
Cypher Systems has been in business for over 25 years and we’ve had hundreds of satisfied clients for a reason. If you're on the fence about switching outsourced IT support companies, don't worry - we make it easy with efficient systems in place to minimize any sort of disruption.
Great people skills are a cornerstone trait in every technician we hire – no judgment, no jargon, no bad attitudes. Think of us as an extension of your team - protecting your assets, and ultimately, your livelihood, at all times.
You Deserve Support-First IT
What Support-First IT Is
Proactive IT Support
Our proactive approach anticipates issues before they arise, ensuring minimal disruption to your operations. With regular system checks and updates, we keep your IT infrastructure running smoothly and efficiently.
Friendly IT Support
Our IT support team is dedicated to providing approachable and personable support, ensuring you always feel comfortable reaching out. We believe in building strong relationships with our clients, making every interaction pleasant and productive.
Lasting Solutions
We focus on providing solutions that address the root cause, ensuring they don't recur. Our approach guarantees long-term stability and productivity for your IT environment.
Clear Pricing
We offer transparent pricing with no hidden fees, so you always know what to expect. Our straightforward plans ensure you get the best value without any surprises.
What Support-First IT Isn't
Break-Fix IT Support
Waiting for issues to arise before addressing them, leading to frequent disruptions and downtime. Without regular maintenance, your IT infrastructure is prone to unexpected failures and inefficiencies.
Unfriendly IT Support
Impersonal IT support that makes you hesitant to seek help, often leaving you feeling isolated and unsupported. Poor relationship-building results in frustrating interactions, hindering your ability to resolve issues effectively.
Temporary fixes
Quick fixes that only address symptoms, causing the same issues to reappear. Short-term solutions lead to ongoing problems and hinder long-term productivity.
Sneaky Pricing
Complicated pricing structures with hidden fees, leaving you uncertain about your IT costs. Lack of clarity in plans leads to unexpected charges and budgeting challenges.
Get More From Your IT Partner
With the proper level of IT services and support, there's literally nothing your business can't accomplish. That's exactly what we want for you and, at the end of the day, that's what our IT consulting and managed services are all about.
Give us a call at (855) 701-3317 or complete the form, and we will get in touch with you to set up an introductory phone call.
What Happens Next?
Fill in our quick form
We’ll schedule an introductory phone call
We’ll take the time to listen and plan the next steps
Who We Are
We are passionate IT experts that are committed to continually growing our skills and knowledge base for the good of our clients.
We know that business owners do not have the time or interest to keep up with the rapidly developing world of business technology; you have more important things to do than drill down on every IT decision your company has to undertake. That’s why we’re here to help—by harnessing our expertise you can streamline your IT strategy development to achieve a more productive, secure and cost-effective IT environment.
Jay Lawrence
President & Co-Owner
Gabriel Rapacz
Vice-President and Co-Owner
Patrick Lahaie
Hank Williams
What Makes Us Different?
We Take a Personal Approach to IT Support
All-Inclusive
You don’t have to worry about hidden fees for basic necessities - from cybersecurity to support, our plans are all-inclusive.
The Right Credentials for the Job
Our technicians are certified in various technologies and we maintain partnerships with leading manufacturers.
Predictable Fees with Clear Invoicing
You always know what you’re paying for with our predictable fees and clear invoicing.
Communication
Client satisfaction and communication are key. Quarterly business reviews and meetings ensure that we meet your expectations.
Availability
Our team is well equipped to support your IT environment remotely. Local resources are also available for site visits.
Our Clients Are
Huge Fans
Customer support is our top priority. That’s why we’ve had hundreds of satisfied customers over the years.
See What Our Clients are Saying
“We have been relying on Cypher services for many years and have never been disappointed. We always received prompt service and the Cypher staff are very knowledgeable (...)”
Director of Operations
Professional Services Association
“I have been dealing with Cypher for at least 5 years now. Very professional, they know exactly what they are doing, they are courteous and they are efficient. I highly recommend using Cypher Systems.”
Executive Assistant
Law Firm
“A technology partner that you can rely on that is fast, efficient and transparent with their solutions. Definitely worth the investment for your business and your peace of mind.”
Sales & Tech Manager
Design Firm
Avoid the Headache of Managing Your IT Internally
Managed IT
Our complete managed IT services allow you to take technology and cybersecurity off your plate - and focus on what’s important: driving growth.
We've designed our managed services offerings to give businesses like yours the benefits of having your own in-house IT department - at a fraction of the cost and with none of the headaches. All of your routine IT tasks - from new employee onboarding to help desk support to vendor management - is included for a fixed monthly cost. We even include advanced cybersecurity - from managed firewalls to content filtering and anti-virus - you’re protected at all times.
IT Projects
Need help with an upcoming project? Let’s work together to get it done on time and on budget.
We understand you need dependable support you can turn to - not someone who you have difficulty even getting on the phone.
We offer a wide range of project and consulting services for you to choose from, whether you're looking for a major infrastructure upgrade, strategic IT planning or something far smaller in scale, we've got the experience and expertise to help.
FAQs
What happens when hardware fails or when new software needs to be installed?
Periodic hardware failures and new or updated software are common. Although not considered maintenance, we include handling these situations alongside general maintenance, and they are included in our services.
Can my employees reach out for support directly, or just me?
Your employees will be able to reach out to us directly. We'll be able to help resolve the issue quickly and efficiently.
What happens when I call for support?
We pride ourselves on providing excellent customer service. When you call us, you can expect a rapid, courteous response from a real person. We understand how important it is to be able to speak to someone directly when you have questions or concerns, and we will do everything we can to address your needs.
Are IT services only for big corporations?
No! Our managed IT services model is designed specifically for small to midsize businesses where it does not make sense to build an entire IT support department. We work with businesses of any size.
Do you offer cybersecurity?
As a leading provider of proactive cybersecurity solutions, we are committed to helping our clients stay one step ahead of the latest threats. Our comprehensive monitoring and detection capabilities provide early warning of potential attacks, allowing our clients to take preventive action before it is too late.
In addition to our proactive monitoring solutions, we also offer a full range of vulnerability scans, intrusion detection, and network security services. Our team of security experts are constantly monitoring the latest threats and developments in the cybersecurity landscape, so you can be confident that your business is always protected.
Get More From
Your IT Partner
Call our business managed IT services department directly at (855) 701-3317 or simply fill out this form and we will get in touch with you to set up a getting-to-know-you introductory phone call.
What Happens Next?
Fill in our quick form
We’ll schedule an introductory phone call
We’ll take the time to listen and plan the next steps
Nepean Office
995 Moodie Dr Suite 23
Nepean, ON K2R 1H4